Cancellation policy
Purchase Options Cancellation Policy
Thank you for shopping at natashajohn-baptiste.com. We strive to provide you with the best possible shopping experience. If you need to cancel your purchase for any reason, please review our cancellation policy below.
Cancellation Period: Customers have a 24-hour window from the time of purchase to cancel their order without incurring any penalty. After this period, cancellations may be subject to approval and may not be guaranteed.
Cancellation Procedure: To cancel your purchase, please contact our customer support team at info@sweetmind.co.uk or through the contact form on our website. Please include your order number and the reason for cancellation in your request.
Refund Eligibility: Upon cancellation within the specified period, customers are entitled to a full refund of the purchase price. Refunds will be processed using the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exceptions: Certain products or services may not be eligible for cancellation or refund, including:
- Digital downloads or services
Timeline for Refunds: Refunds will be issued within 5-7 business days of the cancellation request being approved. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
Communication: We will notify you via email once your cancellation request has been received and processed. If there are any issues or concerns regarding your cancellation, our customer support team will reach out to you for further assistance.
Changes to Policy: Natasha John-Baptiste reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Legal Compliance: This cancellation policy is in compliance with all relevant laws and regulations governing consumer rights and protections. If you have any questions or concerns about our cancellation policy, please contact us for clarification.
