Refund policy
Sales and Refund Policy:
Returns Policy — Shea Wild
At Shea Wild, we are committed to providing premium natural skincare products with the highest standards of quality and care.
Due to the personal nature of skincare and hygiene products, we are unable to accept returns or exchanges on items that have been opened, used, or tampered with.
To be eligible for a return:
• Items must be unused, unopened, and in their original condition
• Products must be returned within 14 days of delivery
• Packaging must remain sealed and intact
For hygiene and customer safety reasons, any opened personal care products cannot be resold or returned.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order details and photographs of the item, and we will resolve the issue as quickly as possible.
Approved refunds will be processed back to the original payment method once the returned item has been inspected.
Shea Wild reserves the right to refuse returns that do not meet the conditions outlined above.
Sales, Returns & Refund Policy
Thank you for choosing natashajohn-baptiste.com, including our brands and services under Sweet Mind, OTAH Publications, and Shea Wild. We are committed to providing high-quality skincare products, digital resources, courses, publications, and professional services designed to support wellbeing, personal growth, education, and self-development.
Please read our policy carefully before making a purchase.
Refund Processing
Approved refunds will be processed within 14 days of approval and returned to the original payment method used during purchase.
Skincare & Personal Care Products
Due to hygiene, safety, and quality control standards, all skincare and personal care products sold under Shea Wild must be returned unused, unopened, and in their original condition to qualify for a return or exchange.
For hygiene reasons, we cannot accept returns or refunds on products that have been:
• Opened
• Used
• Tampered with
• Removed from their original packaging
This includes creams, scrubs, oils, deodorants, serums, soaps, body care products, and other personal care items.
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
Once reviewed and approved, we will offer a replacement, exchange, or refund where appropriate.
Digital Products, Courses & Downloads
All digital products, downloadable resources, publications, online courses, training materials, and digital content sold through natashajohn-baptiste.com, Sweet Mind, and OTAH Publications are intended for personal use only.
Due to the nature of digital products:
• Digital downloads become non-refundable once accessed, downloaded, or delivered
• Certain eligible digital products may qualify for a partial refund of up to 50% at our discretion if access has not been substantially used
Strictly Prohibited:
• Sharing
• Copying
• Redistributing
• Uploading
• Reselling digital content
Unauthorised distribution of any digital product, publication, course material, or training resource may result in legal action and liability for any resulting loss of sales or damages.
Confidentiality & Intellectual Property
All course materials, downloads, publications, resources, training content, music, creative works, and proprietary information remain the intellectual property of natashajohn-baptiste.com, Sweet Mind, OTAH Publications, and Shea Wild.
All materials are provided exclusively for the purchaser’s personal use and must remain confidential unless written permission has been granted.
Service Appointments & Cancellations
Coaching sessions, consultations, workshops, training sessions, and professional services must be cancelled or rescheduled at least 24 hours before the scheduled appointment time.
Appointments cancelled within less than 24 hours may be considered non-refundable.
Return Conditions
To qualify for an approved return:
• Items must be unused and unopened
• Products must be returned in original packaging
• Return requests must be submitted within 7 days of delivery
• Customers must follow all return instructions provided by our support team
Customer Support
We aim to respond to all customer queries within 7 business days.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes become effective immediately upon publication on our website.
By purchasing from natashajohn-baptiste.com, including Sweet Mind, OTAH Publications, and Shea Wild, you agree to the terms outlined in this Sales, Returns & Refund Policy.
