Shipping policy
Shipping Policy
At natashajohn-baptiste.com, including Sweet Mind, OTAH Publications, and Shea Wild, we are committed to providing a reliable, efficient, and professional delivery experience for all physical and digital products.
Please read our Shipping Policy carefully before placing an order.
Order Processing & Delivery
We aim to process and dispatch orders promptly. Estimated delivery times for physical products are typically between 3–10 working days from the date of purchase, depending on product availability, order volume, and delivery location.
Delivery timeframes are estimates only and may occasionally be affected by:
• Postal delays
• Courier service disruptions
• Peak seasonal demand
• Adverse weather conditions
• Customs processing for international orders
We will always endeavour to keep customers informed of any significant delays where possible.
Packaging & Product Care
All products are carefully packaged to help ensure safe transit and delivery. We work with trusted delivery providers and courier services that align with our standards for reliability and customer care.
Tracking Information
Where tracking services are available, customers will receive dispatch and tracking details via email once an order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery location
• Package size and weight
• Shipping method selected
All applicable shipping charges will be displayed before payment is completed.
International Shipping
International shipping may be available for selected products and destinations.
Please note:
• International delivery times may vary
• Additional customs duties, taxes, or import charges may apply depending on the destination country
• Customers are responsible for any customs or import fees imposed by local authorities
We are not responsible for delays caused by customs clearance processes.
Address Accuracy
Customers are responsible for ensuring that all shipping and contact information provided at checkout is accurate and complete.
natashajohn-baptiste.com cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details.
Digital Products & Downloads
Digital products, online courses, downloadable resources, audiobooks, and publications are typically delivered electronically via email, account access, or download link shortly after purchase confirmation.
Customers are responsible for providing a valid email address and ensuring they can access digital delivery communications.
Customer Support & Delivery Queries
If you have any questions regarding your order, shipping status, or delivery, please contact us through the contact information provided on natashajohn-baptiste.com.
We aim to respond to customer queries within 7 business days.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Updated policies become effective immediately upon publication on our website.
By placing an order through natashajohn-baptiste.com, you agree to the terms outlined within this Shipping Policy.
